Support Services

e-DISTAC's support is provided from a "user perspective" rather than a "vendor perspective." This is accomplished in a number of ways, primarily because our staff is comprised of persons that have formerly been in the Distribution Industry as opposed to our competition whose support staff is comprised of "computer techies." We have found that our customers like the comfortable feeling they have being trained and supported by people who have actually worked on a sales counter at 7:30 in the morning and faced real customers that are impatient and ready to get to their job sites!

Support is provided by MSS, the company who actually owns the software. Thus eliminating the numerous problems that are encountered with third party support.