February 2, 2002

Winston T. McCleery
Wayne Van Horn
MSS (Management Software Systems)

Dear Winston and Wayne,

I would like to take this time to write a very overdue letter that I should have written long before now. The purpose is to thank you guys for setting us up with our software and hardware computer system that we call DISTAC.

As you both know we had struggled for at least six or seven years trying to find a system that would meet our needs and be dependable. I had been through Daceasy, Peachtree and then a very expensive Prophet 21 system. The Daceasy and Peachtree were very good light weight systems but as we grew so did our needs. To meet those growing needs we chose the Prophet 21 business system and as you know after four long years we were only able to be at about 50% user capacity and struggled with that. The main reason was lack of support or too expensive support and mostly too detailed of procedures and in short a very difficult system to learn to use.

In January of 2001 we made a very crucial and important decision in a declining business economy that we felt had to be made. That decision was to change systems. And we did and as you know it was with MSS. We have certainly not regretted that decision.

Upon our initial contact we felt no pressure whatsoever. What we did see was contact with one of the partners himself, and that was you, Winston. Your personal on-site presentation was impressive. You were extremely patient and worked on our terms that day. After further consideration we decided to make the change and expressed that time was of the essence and that we had to be up and running within the month of February. Then Wayne stepped in. And with both feet if I may say. He spent a week with us and said that if we were committed then he was as well. What a week. To sum up, let me say that we shut down the month of February and were online, invoicing and all on March 1st. A little rough around the edges but online. We had never gotten to this point with P21. With Wayne's expert guidance and most assuredly his expert phone support we did it. But lets not discount the ease of the learning curve of DISTAC either.

We did not get any financials from the system last year, but that's all. Guess what, we have now run our first financials starting off 2002 the right way. We are now complete. There are still areas that we are learning, with ease I might add and some areas that would be most helpful if utilized. We are getting there. I have taken advantage of the various ways that I can set up pricing structures to help me especially with the mobile home market as there is the need for multiple selling quantities almost always involved. The process has been a real piece of cake especially with the availability of Wayne at my fingertips and walking me through a procedure when I hit a speed bump.

Let me finish by saying that we are completely happy with our set up. Is it a perfect system? No, but is there such a thing anywhere? And the answer of course is no. would I recommend this system? Most definitely. And to summarize, let me say why. Personal attention by family, ease of structure of purchasing options that are available, tremendous support from setup to the everyday operations phone support and just as importantly, the ease of the learning curve and use of the overall system. I would definitely recommend the system to any small to large business that sells and manages inventory.

Sincerely,
Smokey Ingram
Owner / President
Ingram Heating Supply

P. S. As an example of support, on one particular Saturday morning I called Winston's cell phone and he was in a marathon race. He pulled out of the race and called me back and helped take care of the situation. It was a minor situation at that. This speaks volumes of the people at MSS.