Serial numbered stock items are normally higher valued than non-serial numbered items and in many cases must be tracked for warranty purposes. These two reasons alone justify the need for complete and accurate information on each separate serial numbered stock item. e-DISTAC provides the ultimate in accountability over these items with one-on-one inventory control.

The control of these stock items start when the item is purchased and received from the vendor. The serial number of each separate item is entered into the system which creates a master information record. From that point on all activity relating to a given serial number is recorded in this information record. Purchasing information such as Purchase Order Number, cost, date purchased, date received, serial number and vendor numbers are all recorded. Then, when the item is sold the serial number is recorded on the Sales Order Entry screen which in turn causes the information record to be updated with all sales data. If the item is under warranty, the system automatically sets the warranty period. This information remains in the system for the life of the warranty or until otherwise removed.

When a serial numbered item is returned by a customer, the serial number is again entered on the Sales Order Entry screen. The system automatically verifies the input serial number against the master record and checks to insure the item is still within the warranty period. The defective item is set up to be returned to the vendor which in turn updates the serial number master record. Together these entries provide a complete history from original purchase to warranty expiration or until the item is returned to the vendor for a claim.

With e-DISTAC the control of these high valued items is no longer an operational headache. Lost revenue is a thing of the past and customer service and support on serial numbered items is now on-line and in instant-time.